Frequently Asked Questions
Everything you need to know about our high-performance technical apparel.
How do I determine the correct size for my Arbortec gear?
We provide a comprehensive sizing guide on every product page. Since our gear is designed for professional use, we recommend measuring over your work layers to ensure a comfortable and safe fit.
What is the typical shipping timeframe for domestic orders?
Standard domestic orders are processed within 1-2 business days. Delivery typically takes 3-5 business days depending on your location. You will receive a tracking number via email once your order ships.
Do you offer international shipping?
Yes, we ship our forestwear worldwide. Shipping costs and delivery times vary by country and are calculated at checkout. Please note that customs duties may apply depending on your local regulations.
What is your return policy for technical clothing?
We accept returns within 30 days of purchase, provided the items are in their original condition with tags attached. Please note that for safety reasons, used climbing PPE cannot be returned once it has been put into service.
How should I care for my waterproof chainsaw trousers?
To maintain the integrity of the protective fibers and waterproof coatings, we recommend washing at 30°C with a specialized liquid detergent. Avoid fabric softeners and high-heat tumble drying, as these can damage the technical fabrics.
Are Arbortec products covered by a warranty?
Yes, all Arbortec products come with a 12-month warranty against manufacturing defects. This does not cover standard wear and tear from professional use or damage caused by improper care.